Refund Policy
At our online store, we are committed to ensuring your satisfaction. Although we do not accept returns, we offer refunds under certain conditions.
Refund Eligibility
For a purchase to be eligible for a refund, you must request the refund within 30 days of your purchase. Please note that we cannot provide refunds for requests made after this period.
Refund Procedure
To request a refund, we will need a receipt or proof of purchase. Please contact us at info@suncliff.com with your request and necessary documentation.
Refund Review
Once we have received your refund request, we will thoroughly review the case and notify you via email regarding the approval or rejection of your refund.
If your refund is approved, the amount will be processed and automatically applied to your original method of payment within a certain number of days.
Delayed or Missing Refunds
If you do not see the refunded amount in your account, please take the following steps:
- Re-check your bank account.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank, as there might be some processing time before a refund is posted.
After completing these steps, if you still have not received your refund, please contact us at info@suncliff.com.
Sale Items
Please note that we cannot provide refunds for items purchased on sale.
Gift Purchases
If the item was purchased as a gift and shipped directly to you, you will receive a gift credit for the value of your refund. However, if the gift giver had the order shipped to themselves and gave it to you later, the refund will be sent to the gift giver.
Customer Support
Should you need further assistance or have any questions related to refunds, please feel free to contact us at info@suncliff.com.
Please understand that our policies are intended to create a fair and welcoming shopping environment for all our customers. We appreciate your understanding and look forward to serving your online shopping needs.
Terms for Giveaway:
NO PURCHASE NECESSARY TO ENTER OR WIN. MAKING A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED OR RESTRICTED BY LAW.
PROMOTION DESCRIPTION: The May CBD Pillow Giveaway (‘Sweepstakes’) begins on 2023-05-18T21:58:35+00:00 and ends on 2023-06-01T21:58:35+00:00 (the ‘Promotion Period’).
The sponsor of this Sweepstakes is Suncliff (‘Sponsor’). By participating in the Sweepstakes, each Entrant unconditionally accepts and agrees to comply with and abide by these Official Rules and the decisions of Sponsor, which shall be final and binding in all respects. Sponsor is responsible for the collection, submission or processing of Entries and the overall administration of the Sweepstakes. Entrants should look solely to Sponsor with any questions, comments or problems related to the Sweepstakes. Sponsor may be reached by email at info@suncliff.com during the Promotion Period.
ELIGIBILITY: Open to legal residents of undefined who are 21 (the ‘Entrant’). Sponsor, and their respective parents, subsidiaries, affiliates, distributors, retailers, sales representatives, advertising and promotion agencies and each of their respective officers, directors and employees (the ‘Promotion Entities’), are ineligible to enter the Sweepstakes or win a prize. Household Members and Immediate Family Members of such individuals are also not eligible to enter or win. ‘Household Members’ shall mean those people who share the same residence at least three months a year. ‘Immediate Family Members’ shall mean parents, step-parents, legal guardians, children, step-children, siblings, step-siblings, or spouses. This Sweepstakes is subject to all applicable federal, state and local laws and regulations and is void where prohibited or restricted by law.
HOW TO ENTER: Enter the Sweepstakes during the Promotion Period online by visiting the entry form, which can be found on the following website at https://suncliff.com?rafflepress_page=rafflepress_render&rafflepress_id=1. Automated or robotic Entries submitted by individuals or organizations will be disqualified. Internet entry must be made by the Entrant. Any attempt by Entrant to obtain more than the stated number of Entries by using multiple/different email addresses, identities, registrations, logins or any other methods, including, but not limited to, commercial contest/sweepstakes subscription notification and/or entering services, will void Entrant’s Entries and that Entrant may be disqualified. Final eligibility for the award of any prize is subject to eligibility verification as set forth below. All Entries must be posted by the end of the Promotion Period in order to participate. Sponsor’s database clock will be the official timekeeper for this Sweepstakes.
WINNER SELECTION: The Winner(s) of the Sweepstakes will be selected in a random drawing from among all eligible Entries received throughout the Promotion Period. The random drawing will be conducted within about 7 days after the Promotion Period by Sponsor or its designated representatives, whose decisions are final. Odds of winning will vary depending on the number of eligible Entries received.
WINNER NOTIFICATION: Winner will be notified by email at the email address provided in the Entry Information approximately within 7 days after the random drawing. Potential Winner must accept a prize by email as directed by Sponsor within 7 days of notification. Sponsor is not responsible for any delay or failure to receive notification for any reason, including inactive email account(s), technical difficulties associated therewith, or Winner’s failure to adequately monitor any email account.
Any winner notification not responded to or returned as undeliverable may result in prize forfeiture. The potential prize winner may be required to sign and return an affidavit of eligibility and release of liability, and a Publicity Release (collectively ‘the Prize Claim Documents’). No substitution or transfer of a prize is permitted except by Sponsor.
PRIVACY: Any personal information supplied by you will be subject to the privacy policy of the Sponsor posted on the Sponsor’s website. By entering the Sweepstakes, you grant Sponsor permission to share your email address and any other personally identifiable information.
LIMITATION of LIABILITY: By entering, You agree to release and hold harmless Suncliff and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers, and directors from any liability, illness, injury, death, loss, litigation, claim, or damage that may occur, directly or indirectly, whether caused by negligence or not, from: (i) such entrant’s participation in the Sweepstakes and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof; (ii) technical failures of any kind, including but not limited to the malfunction of any computer, cable, network, hardware, or software, or other mechanical equipment; (iii) the unavailability or inaccessibility of any transmissions, telephone, or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error in the administration of the Promotion or the processing of entries.
DISPUTES: This Sweepstakes IS GOVERNED BY THE LAWS OF United States, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Sweepstakes, participant agrees that any and all disputes that cannot be resolved between the parties, and causes of action arising out of or connected with this Sweepstakes, shall be resolved individually, without resort to any form of class action, exclusively before a court located in United States having jurisdiction. Further, in any such dispute, under no circumstances shall participant be permitted to obtain awards for, and hereby waives all rights to, punitive, incidental, or consequential damages, including reasonable attorney’s fees. Participant further waives all rights to have damages multiplied or increased.
WINNER LIST: To obtain a copy of the Winner List, send your request along with a stamped, self-addressed envelope to Suncliff cc: May CBD Pillow Giveaway at 711 Court A STE 204 Tacoma WA 98402. Requests for the names of the winners must be received no later than 30 days after the Promotion Period has ended.
SPONSOR: Suncliff, 711 Court A STE 204 Tacoma WA 98402, info@suncliff.com